Return Policy

You can cancel your order without penalty at any time prior to the goods being dispatched from our warehouse.  If the goods have left the warehouse and cannot be delivered due to reasons beyond our control, delivery charges will apply.

WITHIN 7 WORKING DAYS OF RECEIVING YOUR DELIVERY

Should you wish to return an item to us we are pleased to offer a 7 day money back guarantee, commencing the day of delivery. This means you have the right to cancel your order within 7 days; the only liability being for freight costs to and from your delivery address plus a 20% restocking fee. The only exception to this is for damaged or faulty goods.

Merchandise must be in original crating and/or packaging to protect the product during shipment. All returned items must be in 100% resalable condition. Any non-defective merchandise that is returned collect will be refused and the customer will be responsible for charges incurred. All repairs and returns must be approved in writing by us before action is taken. Returns are only accepted up to 30 days after the original delivery date. You will receive your refund within 30 days of cancellation.

AFTER 7 WORKING DAYS OF RECEIVING YOUR DELIVERY

After this 7 working day period, we are unable to accept returns of any items purchased unless faulty.  We make no warranties for fitness for purpose and shall have no liability for consequential or special damages.

Should Portable Partitions Australia deem it impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.

DAMAGED OR FAULTY GOODS

In the unlikely event that you receive a faulty or damaged item you should notify us immediately by emailing us at [email protected] or calling us on 1300 731 397.  We will then arrange for the items(s) to be collected and for a replacement to be delivered.